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Last updated: October 29, 2026
At CHIVAS Jewellery, we take the protection of your personal information seriously and are committed to transparency regarding how it is used.
This Privacy Policy explains how we collect, use, share, retain, and protect your personal information when you visit our website, make a purchase, or contact our customer service team.
The controller responsible for processing personal data is:
Nicolas COLLET — Sole Proprietor (Entrepreneur Individuel, EI)
Trading name: CHIVAS Jewellery
SIREN: 928 659 945
Address: 8 rue Maurice Ramsamy, 97441 Sainte-Suzanne, Réunion Island, France
Email: contact@chivasjewellery.com
Phone: +262 693 46 26 84
Website: https://chivasjewellery.com
For questions regarding the protection of your personal data, please contact us using the details above.
Depending on how you use our website, we may collect the following categories of information.
Identity and contact information:
First and last name.
Email address.
Telephone number.
Billing and shipping addresses.
Order information:
Products purchased.
Selected product variants and options.
Order amounts and purchase history.
Information required for shipping, returns, and refunds.
Payment information:
Payments are processed through the payment service providers available at checkout. We may receive information relating to payment status, transactions, and refunds.
Sensitive financial information is processed by the relevant payment service providers according to their security measures.
Technical and browsing information:
IP address.
Device and browser information.
Pages visited.
Website browsing and interaction data.
Information collected through cookies and tracking technologies, where applicable.
Communications:
We may retain communications with our customer service team where necessary to handle your requests.
We do not ask customers to provide confidential banking details by email or messaging services.
We process personal information for the following purposes.
Order fulfilment — Performance of a contract
Processing purchases, payments, order preparation, deliveries, returns, refunds, and product-related assistance.
Customer support — Performance of a contract or legitimate interests
Responding to enquiries, resolving issues, and managing customer relationships.
Administrative and accounting obligations — Legal obligation
Retaining records and information required to comply with legal, tax, and accounting requirements.
Security and fraud prevention — Legitimate interests or legal obligation
Protecting transactions, detecting suspicious activities, and securing our online store.
Marketing communications — Consent or another applicable legal basis
Sending promotional information and commercial offers where permitted by applicable law.
You may object to direct marketing and unsubscribe from relevant communications.
Website analytics and improvements — Consent or legitimate interests, depending on the tools and circumstances
Measuring performance, understanding website usage, and improving the shopping experience in compliance with applicable cookie and tracking regulations.
Personalised advertising — Consent or another legally permitted basis
Where advertising tools are enabled, certain information may be used to measure advertising campaigns and deliver relevant advertising, subject to applicable legal requirements.
Our online store is hosted and operated using Shopify, which provides technical services including website hosting, shopping cart functionality, order management, and store operations.
Shopify may process personal information when providing these services, in accordance with its contractual terms and privacy practices.
Certain Shopify features may involve additional data processing, particularly when analytics, personalisation, or network services are enabled.
For more information, visit:
https://www.shopify.com/legal/privacy
Where necessary for the purposes outlined in this policy, we may share personal information with service providers involved in operating our business.
These may include:
Shopify, for website hosting and store management.
Payment providers available at checkout, including ONERWAY where applicable.
Shipping carriers and logistics partners responsible for delivery.
Suppliers and manufacturing partners where information is required to fulfil an order.
Technical, analytics, and communication providers actually enabled on our website.
Administrative or judicial authorities where disclosure is legally required.
We share only the information necessary for the relevant purpose, subject to applicable legal obligations.
Where service providers process personal data on our behalf, appropriate contractual safeguards must apply.
Our website uses cookies and similar technologies.
Essential cookies:
These support core website functionality, including shopping cart operations, security, navigation, and certain essential preferences.
Analytics cookies:
Depending on the tools enabled, these help us understand website traffic and visitor interactions.
CHIVAS Jewellery uses Microsoft Clarity to analyse user journeys and improve the customer experience. The information processed depends on how this service is configured.
Advertising cookies:
Where services such as Meta Pixel or other advertising technologies are enabled, they may be used to measure advertising campaigns and, subject to applicable legal requirements, personalise advertisements.
The tracking technologies described in this policy must correspond to the services actually active on our website.
Where prior consent is required, non-essential cookies and tracking technologies must not be accessed or placed before consent has been obtained.
You can accept, reject, or change your preferences using the cookie management interface provided on our website.
Some technical service providers may process or host personal information outside the European Economic Area.
Where personal information is transferred to a country without an applicable adequacy decision, we ensure that the transfer is subject to an appropriate legal mechanism, including the European Commission's Standard Contractual Clauses where relevant.
Further information about applicable international data transfers may be requested from our customer service team.
Personal information is retained for periods appropriate to the purposes for which it was collected and any applicable legal obligations.
In particular:
Order information and supporting records are retained for periods necessary to perform contracts and fulfil statutory obligations.
Accounting records subject to statutory retention requirements are generally retained for ten years.
Information necessary to handle complaints may be retained for applicable statutory limitation periods.
Marketing data is retained for a limited period and reviewed periodically in accordance with applicable regulations.
Cookies and website analytics data are subject to the retention periods applicable to the relevant services and legal requirements.
Specific retention periods are determined according to the processing purposes, applicable legal requirements, and actual service settings.
Once the relevant retention period has expired, personal information is deleted or anonymised unless a legal obligation or other lawful reason requires further retention.
CHIVAS Jewellery uses security features provided by Shopify and specialised service providers to help protect personal information.
Appropriate technical and organisational measures are implemented according to the risks involved, including measures intended to prevent unauthorised access, loss, and misuse.
However, no information system can guarantee absolute security.
In the event of a personal data breach, appropriate response measures and legally required notifications will be implemented in accordance with applicable regulations.
Under the General Data Protection Regulation (GDPR), and subject to applicable legal conditions, you may have the following rights:
Right of access to your personal information.
Right to rectify inaccurate information.
Right to erasure where legally applicable.
Right to restrict processing.
Right to object, including to direct marketing.
Right to data portability where the legal conditions are met.
Right to withdraw consent at any time where processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, contact:
We may request proportionate identity verification when necessary.
We respond within the timeframes required by applicable law, generally within one month, subject to legally permitted extensions.
You may also lodge a complaint with the French Data Protection Authority (CNIL):
If you choose to receive marketing communications from CHIVAS Jewellery, we may send you promotional offers, product updates, and commercial information in accordance with applicable laws.
You may unsubscribe at any time using the unsubscribe link included in relevant communications or by contacting:
Unsubscribing from marketing communications does not prevent us from sending necessary order-related messages or communications required to comply with legal obligations.
Our online store is not intended to knowingly collect personal information from minors in violation of applicable legal requirements.
If we become aware that personal information has been collected without the necessary conditions or authorisations being met, we will take appropriate action in accordance with applicable law.
Parents or legal guardians may contact us regarding the personal information of a child under their responsibility.
Our website may contain links to third-party websites, platforms, or services.
These third parties may apply their own privacy policies and terms of service.
We encourage users to review the relevant privacy policies before providing personal information to third-party services.
CHIVAS Jewellery may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations.
The last updated date is displayed at the beginning of this document.
Where substantial changes are made, affected individuals will be informed as required by applicable law.
For questions, requests, or concerns regarding privacy and personal data protection:
CHIVAS Jewellery
Nicolas COLLET — Sole Proprietor
8 rue Maurice Ramsamy
97441 Sainte-Suzanne, Réunion Island, France
Email: contact@chivasjewellery.com
Phone: +262 693 46 26 84
Website: https://chivasjewellery.com